Frequently Asked Questions
Everything you need to know about your Gyroor gear and orders.
What is the typical shipping time for Gyroor products?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-7 business days depending on your location, and you will receive a tracking number via email once your package departs our warehouse.
Do your electric scooters and hoverboards come with a warranty?
Yes, all Gyroor products include a 1-year limited warranty covering manufacturing defects. The battery is covered under a specific 6-month warranty period to ensure optimal performance.
What is your return policy if I am not satisfied?
We offer a 30-day return policy for products in new, unused condition with original packaging. Please contact our support team to initiate a Return Merchandise Authorization (RMA) before shipping the item back.
Are Gyroor hoverboards UL certified for safety?
Safety is our top priority. All Gyroor hoverboards are UL2272 certified, meaning they have undergone rigorous testing for electrical and fire safety standards.
How can I maximize the battery life of my device?
To prolong battery health, we recommend avoiding complete drainage. Charge your device regularly, store it in a cool, dry place, and ensure you use only the original Gyroor charger provided with your purchase.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Klarna or Affirm for eligible customers.